Who this is for
Best for teams that…
- Handle the same support questions repeatedly across email, chat, or WhatsApp.
- Process invoices, contracts, or forms manually.
- Rely on key people to glue tools together with manual steps.
- Make decisions based on spreadsheets that are always slightly out of date.
- Want fewer errors and faster processing without expanding the back office.
What we automate
We typically automate:
- First-line support for FAQs, simple requests, and order or booking checks.
- Ticket or request routing based on topic, priority, and channel.
- Invoice, receipt, contract, and form data extraction with validation rules.
- Structured exports into accounting, CRMs, ERPs, or custom dashboards.
- Payment reconciliation and document-based workflows.
- Internal alerts, summaries, and KPI reporting across Slack, email, or Telegram.
Before vs After
- Support teams spend hours answering the same questions.
- Documents pile up and are processed slowly and inconsistently.
- Admin work steals time from higher-value projects.
- Routine requests and FAQs are handled quickly, with clean escalation to humans.
- Documents are processed consistently into structured data by default.
- Admin load drops and the team can focus on true exceptions.
Example workflows we build
Support automation assistant
We automate handling of repeated questions, order status checks, and basic policy answers, and escalate only the cases that genuinely need a human.
Invoice and document processing
We set up flows that read invoices, receipts, and documents, extract the right fields, validate them, and send them to your accounting or internal tools.
Internal ops alerts and reporting
We build automations that send regular summaries and exception alerts to your team, so you know what is happening without pulling reports manually.
Case Studies
Andrea Ercolessi
How The Project Works
Discovery Call (30 minutes)
We review your support and ops workflows, key documents, and bottlenecks, then pick the highest-impact process to automate first.
Custom Automation Plan (within 24 hours)
You get a clear plan that outlines scope, timeline, stack, and a fixed price, so you know exactly what we’ll build and how it reduces manual workload.
Build and Launch
We implement the workflows, test on your real tickets and documents, and refine weekly until they fit smoothly into your day-to-day operations.
Optimize and Support
We monitor performance and, if you want, stay on as a partner to keep improving and extending your operations automation over time.
Sales & Follow-up FAQ
What support tasks should AI handle, and what should humans keep?
We design support flows so AI takes care of repeated, low-risk questions and lookups, and humans handle exceptions, edge cases, and relationship-heavy conversations. We map your support topics and only automate what makes sense.
How do you manage accuracy for invoices and documents?
We combine OCR and AI with validation rules and, where needed, human review steps. The system flags anything uncertain or out of range so your team can verify it instead of retyping everything.
Can you connect this to our existing tools?
Yes. We integrate with accounting software, CRMs, project tools, databases, and internal dashboards. Our goal is to fit into your stack, not rebuild your company around a new tool.
What data or access do you need from us?
We usually need sample documents, an overview of your current workflow, and secure access to the tools we’re integrating with. We keep credentials and data handling structured so you stay in control.
Can we start with just one workflow?
Absolutely. Many clients start with a single process that hurts the most, like invoices, support tickets, or one type of form. Once that’s stable and saving time, we extend the same approach to the rest of your operations.